Terms and Conditions

Welcome to Ashna Home! By accessing or using https://ashnahome.co.ke/ (the “Website”), you agree to be bound by the following Terms and Conditions. Please review these terms carefully, as they govern your use of the site and any purchases made.

1. Introduction

These Terms and Conditions outline the rules and regulations for using Ashna Home’s Website. If you do not agree with any part of these Terms, we advise you to stop using the Website immediately.

2. Eligibility

To use this Website, you must be at least 18 years old or, if under 18, have parental or guardian consent. You agree to provide accurate, current, and complete information at all times when interacting with Ashna Home.

3. Orders and Payments

• Order Processing: All orders placed are subject to acceptance and product availability. Ashna Home reserves the right to refuse service, cancel orders, or limit quantities at any time.
• Payment: We accept various payment methods, including credit/debit cards, mobile money, and bank transfers. Full payment is required before your order is dispatched.
• Pricing: All prices are listed in KES and include applicable taxes unless stated otherwise. We reserve the right to adjust pricing as needed.

4. Delivery Policy

• Shipping and Delivery Times: We aim to process and deliver orders within the estimated timeframe displayed at checkout. However, delivery times may vary due to circumstances beyond our control.
• Delivery Confirmation: Upon delivery, you will be required to sign a delivery acknowledgment and verify the condition of your purchase.
• Testing and Confirmation: We strongly encourage buyers to inspect, test, and confirm the functionality and quality of their items upon delivery. This step is required to ensure satisfaction with your purchase.

5. Verification and Acceptance Policy

• Buyer Responsibility: It is the buyer’s responsibility to confirm that the purchased item meets the description and quality standards before accepting the delivery.
• Acceptance of Items: Once an item is inspected, tested, and accepted by the buyer at delivery, Ashna Home will consider the transaction complete.
• No Returns After Verification: After a product is verified and accepted by the buyer, Ashna Home will not accept returns or issue refunds. This policy ensures transparency and accountability for both parties.

6. Return and Refund Policy

• Return Eligibility: Returns are not accepted after the item has been verified and accepted by the buyer at the time of delivery.
• Faulty or Damaged Goods: If an item is found to be defective prior to acceptance, please notify our delivery personnel immediately. If the issue cannot be resolved, you may reject the item and request a replacement.
• Refunds: Refunds will only be processed if an item is deemed defective prior to acceptance. Once approved, refund processing times may vary depending on the payment method used.

7. Warranty

Some items sold by Ashna Home may be covered by a manufacturer’s warranty. Warranty claims should be directed to the product’s manufacturer, following the instructions provided in the product packaging.

8. Limitation of Liability

Ashna Home is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our Website or the purchase of any products on our platform.

9. Intellectual Property

All content on the Website, including images, text, logos, and trademarks, is the property of Ashna Home or our content suppliers. Unauthorized use of our content is strictly prohibited.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Kenya. Any disputes arising from or relating to these Terms will be subject to the exclusive jurisdiction of the courts in Kenya.

11. Changes to Terms and Conditions

Ashna Home reserves the right to update these Terms and Conditions as needed. Any changes will be posted on this page, and it is the responsibility of the user to review these Terms regularly. Continued use of the Website after updates are posted constitutes acceptance of the revised Terms.

If you have any questions about these Terms and Conditions, please contact us at info@ashnahome.co.ke