Refund and Returns Policy

Return & Refund Policy – Ashna Home & Appliances

At Ashna Home & Appliances, we are committed to delivering quality products and a smooth shopping experience. Please review our return and refund terms carefully before placing your order.

Returns Eligibility

We accept returns or exchanges only under the following conditions:

The item delivered is defective, damaged, or incorrect
The issue is reported within 24 hours of delivery

To qualify:

The product must be unused, in its original condition, and with original packaging intact
Proof of purchase (order confirmation or receipt) must be provided

Non-Returnable Cases

We do not accept returns or refunds for:

Change of mind after delivery
Products that have been used, damaged, or altered after delivery
Orders where the customer failed to provide correct delivery information
Refusal to receive an order after dispatch

Inspection on Delivery (Important)

Customers are strongly advised to:

Inspect the product at the time of delivery
Report any issues immediately or within 24 hours

Failure to report within this timeframe may result in rejection of the return request.

Refund Policy

Refunds are issued only when a return is approved after inspection
Approved refunds will be processed via:
- M-Pesa reversal, or
- Bank transfer, depending on the original payment method
Refunds may take 1–3 business days after approval

Exchanges

Where possible, we will offer a replacement instead of a refund for defective or incorrect items. This ensures you receive the correct product faster.

Delivery Charges

Delivery fees are non-refundable once the product has been dispatched
In case of a verified defect or error on our side, we will cover the cost of replacement delivery