Refund and Returns Policy

Return & Refund Policy – Ashna Home & Appliances

At Ashna Home & Appliances, we are committed to delivering quality products and a smooth shopping experience. Please review our return and refund terms carefully before placing your order.

Returns Eligibility

We accept returns or exchanges only under the following conditions:

• The item delivered is defective, damaged, or incorrect
• The issue is reported within 24 hours of delivery

To qualify:

• The product must be unused, in its original condition, and with original packaging intact
• Proof of purchase (order confirmation or receipt) must be provided

Non-Returnable Cases

We do not accept returns or refunds for:

• Change of mind after delivery
• Products that have been used, damaged, or altered after delivery
• Orders where the customer failed to provide correct delivery information
• Refusal to receive an order after dispatch

Inspection on Delivery (Important)

Customers are strongly advised to:

• Inspect the product at the time of delivery
• Report any issues immediately or within 24 hours

Failure to report within this timeframe may result in rejection of the return request.

Refund Policy

• Refunds are issued only when a return is approved after inspection
• Approved refunds will be processed via:
  • M-Pesa reversal, or
  • Bank transfer, depending on the original payment method
• Refunds may take 1–3 business days after approval

Exchanges

Where possible, we will offer a replacement instead of a refund for defective or incorrect items. This ensures you receive the correct product faster.

Delivery Charges

• Delivery fees are non-refundable once the product has been dispatched
• In case of a verified defect or error on our side, we will cover the cost of replacement delivery

Order Cancellations

• Orders can only be canceled before dispatch
• Once an order has been dispatched, cancellation is not guaranteed

Abuse of Policy

To maintain fair service:

• Customers who repeatedly place orders and fail to receive them may be restricted from future Pay on Delivery services

Contact for Returns

For all return or refund requests, contact us within 24 hours:

📞 Phone/WhatsApp: 0712538551
🌐 Website: AshnaHome.co.ke

Important Notice

By placing an order, you confirm that:

• You understand the product details
• You agree to these return and refund conditions
• You are ready to receive and inspect the product upon delivery