Customer Help

0712538551 (for more questions)

Calls Us anytime if you need help with anything on our site.

Customer Service Hours

Weekdays – 08:00-17:00
Saturdays – 9:00-17:00
Sundays – Closed
Holidays – 9:00-17:00

Via Social Media

For questions regarding your personal data, and instructions on how to access or delete your stored information, please visit our Privacy Notice.

Here are some answers to the most frequently asked questions

Orders and Shipping

How long does it take for me to receive my order?

You’ll get your order in no time. We dispatch same-day all orders made before 4 p.m. Later than that, Netx-day.

Depending on your location, you may get your order in less than hour or the next day after you order. but not longer than that.

Do you Deliver to my county?

We Ship to all Counties in Kenya. You may contact us to know how we will deliver goods to your location. 0712538551

How do I change my shipping address?

You can change your Shipping address by going to your account page; click here and click on Addresses.

How do I track the status of my order?

Go to your Account page: click here Then go to Orders. You’ll be able to see your Order status here.

You can also contact us via: 0712538551 we’ll update you on the status of your Order.

Returns and Product Change

What is your returns policy?

We are happy to refund any product* returned within 7 days of purchase (excluding delivery charges). To be eligible for a return, your item must be unused and in the same condition that you received it and in its original packaging.

I received the wrong item

Our deepest apologies for inconveniences caused. Kindly contact us via; 0712538551

We will work out the Issue and Issue you with the product you ordered in no time.

My order arrived damaged

We are very sorry to hear that. Our customer service is more than willing to assist you with a replacement, or a complete refund for the damaged item.

Call us via: 0712538551

Or email: support@ashnahome.co.ke we’ll be happy to hear from you.

What do I do if I entered an incorrect shipping address?

Don’t worry About that, we’ll always contact you before shipping your goods. Better yet, you can contact us to change your shipping address:

Call us via: 0712538551

Or email: support@ashnahome.co.ke we’ll be happy to hear from you.

Can I change or cancel an order after I've submitted it?

You can Cancel your Order anytime you wish, with or without reason. Go to: your account page: click here to cancel or change your order

Call us via: 0712538551

Or email: support@ashnahome.co.ke we’ll be happy to hear from you.

Can I pre-order an item that is sold out?

Yes. go to the product page that is sold out and sign up to the waiting list. You’ll be the first to know when it restocks