0712538551 (for more questions)
Calls Us anytime if you need help with anything on our site.
Customer Service Hours
- Weekdays – 08:00-17:00
- Saturdays – 9:00-17:00
- Sundays – Closed
- Holidays – 9:00-17:00
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Contact us via our public Facebook or Instagram pages for a online reply!
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Here are some answers to the most frequently asked questions
Orders and Shipping
You’ll get your order in no time. We dispatch same-day all orders made before 4 p.m. Later than that, Netx-day.
Depending on your location, you may get your order in less than hour or the next day after you order. but not longer than that.
We Ship to all Counties in Kenya. You may contact us to know how we will deliver goods to your location. 0712538551
You can change your Shipping address by going to your account page; click here and click on Addresses.
Go to your Account page: click here Then go to Orders. You’ll be able to see your Order status here.
You can also contact us via: 0712538551 we’ll update you on the status of your Order.
Returns and Product Change
We are happy to refund any product* returned within 7 days of purchase (excluding delivery charges). To be eligible for a return, your item must be unused and in the same condition that you received it and in its original packaging.
Our deepest apologies for inconveniences caused. Kindly contact us via; 0712538551
We will work out the Issue and Issue you with the product you ordered in no time.
We are very sorry to hear that. Our customer service is more than willing to assist you with a replacement, or a complete refund for the damaged item.
Call us via: 0712538551
Or email: support@ashnahome.co.ke we’ll be happy to hear from you.
Don’t worry About that, we’ll always contact you before shipping your goods. Better yet, you can contact us to change your shipping address:
Call us via: 0712538551
Or email: support@ashnahome.co.ke we’ll be happy to hear from you.
You can Cancel your Order anytime you wish, with or without reason. Go to: your account page: click here to cancel or change your order
Call us via: 0712538551
Or email: support@ashnahome.co.ke we’ll be happy to hear from you.
Yes. go to the product page that is sold out and sign up to the waiting list. You’ll be the first to know when it restocks