Welcome to the Ashna Home Customer Help page! We’re here to ensure you have a smooth and enjoyable shopping experience. Below, you’ll find answers to common questions, guidance on our policies, and contact information for further assistance.
1. Ordering and Payments
How to Place an Order
- Browse through our product categories and add items to your cart.
- Once ready, click on the cart icon and select “Proceed to Checkout.”
- Enter your delivery information, review your order, and select a payment method.
- Confirm your order to complete the process. You’ll receive a confirmation email shortly.
Payment Options
We accept the following payment methods:
- Credit and debit cards
- Mobile money payments (e.g., M-Pesa)
- Bank transfers
Note: Payment must be completed in full before we process your order.
2. Shipping and Delivery
Shipping Times and Locations
We deliver to locations within [Country/Region] and strive to ensure timely delivery. Shipping times vary based on product availability and location, with estimated delivery dates shown at checkout.
Delivery Confirmation and Inspection
At the time of delivery, you’ll be asked to inspect and test your item(s) to confirm they meet your expectations. You’ll then sign a delivery confirmation to acknowledge that you’re satisfied with the product’s condition.
3. Returns and Refunds
Verification Policy
Once you have inspected and accepted an item, we consider the transaction complete. Therefore, we do not accept returns or issue refunds after customer verification. This policy helps us uphold high standards in product quality and transparency.
Defective or Damaged Items
If you notice any damage or defects during delivery, notify our delivery personnel immediately. You may request a replacement or refuse the item if it does not meet your expectations.
4. Warranty and Support
Product Warranties
Some products sold by Ashna Home may include a manufacturer’s warranty. Warranty details are typically provided in the product packaging. For any warranty-related issues, please contact the manufacturer directly.
Customer Support for Warranty Claims
If you need assistance with warranty claims, our customer service team is here to help guide you through the process. Reach out to us at [Customer Service Email] or call [Customer Service Number].
5. Order Tracking and Account Information
How to Track Your Order
Once your order is dispatched, we’ll send you tracking details via email so you can monitor the delivery status. Simply follow the tracking link in the email for real-time updates.
Account Management
To view your order history, update account details, or manage your saved addresses, log in to your account on our website. Keeping your information up to date ensures accurate order processing and delivery.
6. Frequently Asked Questions (FAQs)
For quick answers to common questions, please visit our [FAQs page](link to FAQs page). If you don’t find the answer you need, feel free to contact our customer support team.
7. Contact Us
We’re here to help with any questions or concerns you may have about your shopping experience on Ashna Home.
Customer Service Email: info@ashnahome.co.ke
Phone Number: 0712538551
Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM
Physical Address: Accra-Dubois Road Junction (Tearoom), Superior Arcade Building, 1st Floor Shop 1-04 & 2-10, Nairobi, Kenya.
For additional support or inquiries, please reach out during our operating hours, and our team will be happy to assist you.
Thank you for choosing Ashna Home! We look forward to serving you.