Welcome to Ashna Home & Appliances. By accessing or purchasing from AshnaHome.co.ke, you agree to the following terms and conditions. Please read them carefully before placing an order.

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1. General Use

By using this website, you confirm that:

• You are at least 18 years old or using the site under supervision

• You agree to provide accurate and complete information when placing an order

• You will not misuse the website for fraudulent or unlawful activities

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2. Product Information

We strive to ensure all product descriptions, images, and prices are accurate. However:

• Minor variations in color, design, or packaging may occur

• Prices and availability may change without prior notice

• We reserve the right to correct any errors or inaccuracies

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3. Orders & Confirmation

• Orders are confirmed once submitted through our website, WhatsApp, or phone

• We may contact you to verify your order before processing

• We reserve the right to cancel or decline suspicious or incomplete orders

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4. Pricing & Payments

All prices are listed in Kenyan Shillings (KSh).

We offer:

• Pay on Delivery (Selected Areas)

• M-Pesa Payment (Paybill/Till Number provided at checkout)

• Bank Transfer (where applicable)

By placing an order, you agree to the stated price and payment terms.

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5. Delivery Policy

• Nairobi & Kiambu: Same-day or next-day delivery via rider

• Outside Nairobi: Delivery via courier (e.g., G4S or equivalent)

Delivery Charges:

• Nairobi & Kiambu: KSh 200 – 1000(Depending on location)

• Outside Nairobi: KSh 300 – 800 (depending on location)

Important:

• For orders outside Nairobi, delivery fees must be paid before dispatch

• Delivery timelines may vary based on location and availability

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6. Pay on Delivery Terms

• Pay on Delivery is available only in selected locations

• Customers must be reachable via phone for confirmation

• Failure to receive or honor an order may result in restriction from future orders

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7. Returns & Exchanges

We accept returns or exchanges under the following conditions:

• Item is defective, damaged, or incorrect

• Request is made within 24 hours of delivery

Conditions:

• Product must be unused and in original packaging

• Proof of purchase is required

We do not accept returns for:

• Change of mind

• Used or damaged items due to misuse

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8. Warranty

• Some products come with a manufacturer or seller warranty

• Warranty terms vary by product

• Warranty does not cover damage caused by misuse, negligence, or improper handling

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9. Cancellations

• Orders can be canceled before dispatch only

• Once dispatched, cancellation is not guaranteed

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10. Limitation of Liability

Ashna Home & Appliances shall not be liable for:

• Indirect or incidental damages

• Delays caused by courier services or unforeseen circumstances

• Misuse of products after delivery

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11. Privacy Policy

We respect your privacy:

• Your personal information is used only for order processing and communication

• We do not sell or share your data with third parties without consent

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12. Changes to Terms

We reserve the right to update or modify these terms at any time. Continued use of the website constitutes acceptance of any changes.

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13. Contact Information

For inquiries, support, or complaints:

📞 Phone/WhatsApp: 0712538551
🌐 Website: AshnaHome.co.ke

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Important Notice

By placing an order, you confirm that:

• You understand the product details

• You agree to the price and delivery terms

• You are a serious buyer ready to receive the product

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