At Ashna Home, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 7 days from the date you received your item to request a return. To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in the original packaging, with all tags intact.
  • Include the receipt or proof of purchase.

Non-returnable items:

  • Gift cards
  • Items on sale or clearance
  • Personalized or custom-made items

2. Return Process

To initiate a return, please contact our customer service at info@ashnahome.co.ke or call +254-123-4567. Once your return is approved, we will provide you with instructions on how to send your item back.

Return shipping: You will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.

Late or missing refunds: If you haven’t received a refund after 10 days, please contact your bank or credit card company. If you’ve done this and still haven’t received your refund, reach out to us at info@ashnahome.co.ke.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@ashnahome.co.ke or call +254-123-4567.

5. Cancellations

Orders can be canceled within 24 hours of purchase if the item has not yet been shipped. Contact us immediately if you wish to cancel your order.

Contact Us

For any questions about returns, refunds, or exchanges, please contact us at:

Thank you for shopping with Ashna Home!